evolureskin.com

We value your trust and aim to make your experience smooth and transparent. Please read this policy carefully before requesting a return, exchange, or refund.

1) Return Eligibility

  • Unused and sealed items: You can return products if they are unused, unopened, and in their original packaging within 7 days of purchase.
  • Damaged, broken, incorrect, or missing items: If your order arrives damaged, broken, or missing something, you must contact us within 24 hours of delivery. Claims made after 24 hours will not be accepted.
  • Change of mind: Returning or exchanging because you changed your mind is not allowed.
  • Return shipping cost: You will need to pay for the return shipping using a trackable courier service.
  • Sale items: Products bought on Flash Sales or special discounts may not be eligible for refunds.

Tip: Keep the box, invoice, and product sealed until you confirm everything is correct.

2) Mandatory Unboxing Video for Claims (24-hour window)

For claims about damaged, broken, incorrect, or missing items, an uncut, continuous unboxing video is required:

  1. Show the sealed parcel from all sides.
  2. Show the invoice and company flyer inside the parcel.
  3. Open the package in one go, without any cuts in the video.
  4. Show the product condition and quantity check clearly (e.g., pumps, lipstick bullet, consumables).

Verification If needed, we will also check our warehouse dispatch footage:

  • If records show that your order was sent correctly, no refund or replacement will be issued.
  • If there was a mistake from our side, we will arrange a refund or replacement quickly.

For the fastest support, please send your video, order number, and a brief description to support@evolureskin.com or via WhatsApp.

3) Items Not Eligible for Return/Refund

  • Used or opened products
  • Gift cards
  • Electronics
  • Health & personal care items
  • Shipping fees, bank charges, or third-party processing fees

4) Refund & Exchange Process

  • Inspection: Once we receive the returned product, we will check it carefully within 24 – 48 hours.
  • Refund method: Issued to the original payment method (Bank Transfer or Credit/Debit Card).
  • If no valid issue is found:
    • The item will be shipped back to you, or
    • Discarded after 6 months if you decline the return shipment.
  • Exchanges: Only for the same product if defective or damaged, subject to approval via support@evolureskin.com.

5) Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or credit card statement.
  2. Contact your bank to ask about processing times.
  3. If the issue is still unresolved, email us at support@evolureskin.com.

6) Contact Us

If you have any questions about returns, refunds, or exchanges:

Important Note: Evolure Skin may update this policy at any time. The version published on our website is the most current and applies to all orders.